FitnessOS

Support

Tell us what's going wrong and we'll pick it up from there. Plenty of questions are already answered on the FAQs page — worth a look first if you're in a hurry.

Optional — it just helps us address the reply.
Use the email on your FitnessOS account if you have one — it's how we look up what's happening.
Optional. Find it in Settings, then About. Skip it if you're not sure.
Is a connected service involved?
Optional. Check any that seem related, or leave it blank if you're not sure.
One line in your own words — for example, “Apple Health steps stopped syncing.” This becomes the subject line on our reply, so please leave personal health details out of it.
Tell us what you expected and what happened instead. Name the screen and which number looks wrong — you don't need to include the actual health values.
Optional. The taps or clicks that trigger it, in order. Screen names are enough — you don't need to tell us what the entries say. This helps us fix it much faster.

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